Help desk ticketing

Overview

Kademi provides two features to support both customers and partners when they need help.

  1. A simple form users can complete which sends an email to a support team

  2. A comprehensive help desk and ticket workflow so users can submit a support request, then track its progress.

Feature highlights

  • Easy to use screens so users can submit support requests and track their progress

  • Tools for administrators to manage support tickets 

  • Workflow tools to design a custom workflow on how to handle a support ticket

  • Email automation to keep users up to date on the status of their ticket